Legal | Marogya

LEGAL INFORMATION

Last updated: September 2026

This page contains the Privacy Policy, Terms & Conditions, Refund & Cancellation Policy and Wellness Disclaimer applicable to services provided by MELIOVA LTD, trading as Marogya Ayurveda.

By using our website, submitting an application or intake form, booking or purchasing a consultation, joining a program, workshop, webinar or course, or otherwise using our services, you agree to the terms relevant to that service.

1. BUSINESS INFORMATION

MELIOVA LTD
Trading as: Marogya Ayurveda

Registration Number: ΗΕ490090
VAT Number: 60340152R

Registered address:

Neofytou Nikolaidi & Theodorou Kolokotroni
Onisiforou Center, 2nd Floor
Agios Theodoros
8011 Paphos
Cyprus

Email: contact@marogya.com

Website: www.marogya.com

PRIVACY POLICY

2. Who is responsible for your data

MELIOVA LTD is the data controller responsible for personal information collected through Marogya Ayurveda.

We aim to process personal information transparently, securely and in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR).

3. Information we may collect

Depending on how you interact with us, we may collect:

your name
email address
telephone or WhatsApp number
country or place of residence
billing address
payment and transaction information
booking information
communications with us
application responses
consultation information
information you voluntarily provide about your health, lifestyle or wellbeing

For personalised consultations and programs, this may include information relating to:

symptoms
digestion
menstrual cycle
hormonal history
skin
sleep
stress
lifestyle
nutrition
medications
supplements
herbs
allergies
diagnoses
medical history
laboratory results
photographs
previous treatments
other information relevant to your consultation

Health information is considered a special category of personal data under GDPR and requires an appropriate legal basis for processing, which can include your explicit consent.

4. Why we use your information

We may use information to:

respond to enquiries
review program applications
arrange consultations
provide personalised Ayurvedic and wellbeing guidance
prepare protocols, recommendations and educational resources
provide ongoing support
manage appointments
communicate with you during a program
process payments
issue invoices
provide access to courses and digital resources
administer workshops and events
send service-related communications
send newsletters where you have consented
fulfil contractual obligations
comply with tax, accounting and legal requirements
maintain appropriate business and client records
improve our website and services
analyse website and advertising performance
protect our systems against misuse or fraud

We do not sell personal health information to advertisers.

5. Legal bases for processing

We may process your information on the basis of:

Contract

Where processing is necessary to provide a service you have requested or purchased.

Consent

For example, where you consent to:

processing health-related information
receiving marketing emails
providing information through certain application or intake forms

Legitimate interests

Where reasonably necessary for operating and improving our business, including administration, responding to enquiries, website analysis and fraud prevention.

Legal obligations

Where processing or retention is necessary for tax, accounting, regulatory or other legal requirements.

6. Health and wellbeing information

If you take part in a consultation or personalised program, we may need detailed information about your health, nutrition, lifestyle and wellbeing in order to provide individualised guidance.

We treat this information as confidential and use it only where relevant to the service you have requested.

We will not publicly use identifiable health information, client stories, photographs or testimonials without appropriate permission.

7. Forms and applications

We may use third-party services such as Tally to collect enquiries, applications, intake information and consent.

Information submitted through these platforms may be processed or stored by the relevant service provider as well as by Marogya Ayurveda.

Where an application does not lead to an ongoing client relationship, we may generally retain the information for up to six months unless there is a legitimate or legal reason to keep it longer.

8. Payment information

Payments may be processed through Stripe or another payment provider.

Payment providers may collect information required to:

process your transaction
authenticate payments
prevent fraud
issue refunds where applicable
meet financial and regulatory obligations

Marogya Ayurveda does not normally receive or store your complete card details.

We may receive and retain information such as your:

name
email address
billing information
transaction amount
payment status
invoice information
transaction date

Payment and accounting records may be retained for the period required by applicable law.

9. Third-party services

We may use providers including:

Stripe
Wix
Netlify
Tally
Meta
email marketing platforms
appointment-booking platforms
video-conferencing platforms
cloud-storage providers
analytics providers

These providers may process limited information necessary to provide their services.

10. Website tracking, cookies and advertising

Our websites and landing pages may use cookies, pixels and similar technologies.

These may be used to:

understand website traffic
measure advertising performance
understand visitor interactions
improve website functionality
determine how users arrive at our website
measure applications or purchases resulting from marketing

We may use services such as Meta Pixel in connection with Facebook and Instagram advertising. We do not intentionally send detailed information contained in private health consultations or health questionnaires to advertising platforms.

Where applicable law requires consent for cookies or tracking technologies, we aim to obtain that consent before using the relevant technologies.

11. Marketing

Where you consent to marketing, we may send information relating to:

consultations
programs
workshops
webinars
courses
events
resources
Marogya Ayurveda offers

You may unsubscribe at any time through the unsubscribe link in an email or by contacting:

contact@marogya.com

12. How long information is kept

We retain information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

This may include:

application information for approximately six months where no client relationship develops
client records for a reasonable period following the end of the service
payment and accounting information for legally required retention periods
marketing information until you unsubscribe or withdraw consent

13. Sharing information

We do not sell your personal information.

We may share limited information with service providers where necessary for:

payment processing
booking
forms
email communication
hosting
accounting
analytics
cloud storage
service administration

We may also disclose information where required by law or a valid regulatory or court request.

14. International transfers

Some technology providers may process information outside Cyprus or the European Economic Area. Where international transfers take place, we aim to use appropriate providers and legally recognised safeguards.

15. Data security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

No internet-based system can, however, be guaranteed to be completely secure.

16. Your rights

Depending on applicable law, you may have rights including:

access to your personal information
correction of inaccurate information
deletion in certain circumstances
restriction of processing
objection to certain processing
data portability
withdrawal of consent
objection to direct marketing
making a complaint to a competent data protection authority

To exercise your rights, contact:

contact@marogya.com

TERMS & CONDITIONS

17. Services

Marogya Ayurveda provides wellness and educational services including:

Ayurvedic consultations
personalised 1:1 programs
nutrition and lifestyle guidance
herbal recommendations
skincare guidance
follow-up consultations
workshops
webinars
courses
group programs
communities
educational materials
recipes and protocols
digital resources

The exact contents, price and duration of each service are described at the time of purchase, booking or application.

18. Booking and payment

Payment is due according to the terms communicated at the time of booking, checkout or invoice. Where full payment is required in advance, the appointment or program place is not confirmed until payment has been received.

Prices may be subject to VAT where applicable.

Herbs, supplements, skincare products, laboratory testing or other third-party products are purchased separately unless explicitly stated as included.

19. Personalised services

Personalised consultations and programs may involve significant individual work, including:

reviewing questionnaires
reviewing health information
consultation time
reviewing laboratory results where relevant
preparing recommendations
selecting herbs
preparing protocols
creating recipes or resources
follow-up communication
adjusting recommendations over time

The client is responsible for providing accurate and complete information that may affect the suitability of recommendations.

20. Client responsibilities

You agree to inform us about relevant:

diagnoses
medications
allergies
pregnancy
breastfeeding
major changes in health
reactions to herbs, supplements or recommendations

You remain responsible for deciding whether to follow any recommendation and for seeking appropriate medical advice when necessary.

21. Herbs, supplements and products

Any herbs, supplements, skincare products or external products recommended by Marogya Ayurveda are normally purchased separately unless explicitly included in your service.

Availability, pricing and shipping may depend on your location and supplier.

Herbs and supplements may interact with medication or may not be suitable for everyone.

You must disclose relevant medications, pregnancy, breastfeeding, allergies and diagnosed health conditions before using personalised herbal recommendations.

22. Communication support

Some programs include support via email, WhatsApp or another communication channel.

Such communication is intended for reasonable support relating to your active service or program.

It is not an emergency or 24-hour medical service.

Response times may vary, including on weekends, holidays and during travel.

23. Workshops, webinars and courses

Access information will be provided following registration or payment.

If a recording is included, access terms may be specified separately.

Failure to attend a live session does not ordinarily entitle the participant to a refund.

24. Digital materials

All:

protocols
worksheets
guides
recipes
recordings
presentations
course materials
educational documents

are provided for personal use only.

They may not be copied, resold, reproduced, distributed or publicly shared without written permission.

25. Intellectual property

Materials produced by Marogya Ayurveda remain the intellectual property of MELIOVA LTD unless otherwise stated.

Purchase of a service gives you permission to use the materials personally and does not transfer ownership or commercial rights.

CANCELLATION, RESCHEDULING & REFUND POLICY

26. Paid consultations

A paid consultation may be rescheduled with at least 24 hours' notice.

To reschedule, you may contact us by email, WhatsApp or another agreed communication channel.

A consultation cancelled or rescheduled with less than 24 hours' notice may be treated as used.

A missed appointment without notice is treated as a completed/used session and is not refundable.

27. Consultations included in 1:1 programs

Program consultations and check-ins should be used within the agreed program period.

They may be rescheduled with at least 24 hours' notice.

Sessions missed or cancelled with less than 24 hours' notice may be forfeited.

Unused sessions do not automatically extend a program unless agreed in writing.

28. General refund policy

Except where mandatory consumer law provides otherwise, fees paid for:

consultations
personalised programs
workshops
webinars
courses
digital products
educational services

are non-refundable once the relevant service has begun or personalised work has commenced.

Personalised work may include reviewing your intake information, reviewing health history, preparing recommendations, preparing protocols, researching suitable products or herbs, providing consultation time, creating individualised resources or providing other work specifically for you.

29. EU right of withdrawal for distance contracts

Where applicable, consumers purchasing services online or at a distance may have a statutory 14-day right of withdrawal beginning from the date the contract is concluded. Cyprus consumer guidance reflects this rule for distance service contracts.

However, this does not mean that services already performed must be provided free of charge.

Where you expressly request that Marogya Ayurveda begins providing a paid service before the end of the applicable withdrawal period, you agree that the service may begin immediately.

If you subsequently exercise a statutory withdrawal right before the service has been fully performed, you may be required to pay an amount proportionate to the services already provided up to the time of withdrawal.

This amount will be calculated in accordance with applicable consumer law, taking into account the total agreed price and the extent of the service already provided. EU consumer law expressly provides for proportionate payment in these circumstances.

Where a service has been fully performed, and performance began with your prior express consent together with your acknowledgement that you would lose your right of withdrawal once the service was fully performed, the statutory right of withdrawal may no longer apply.

Nothing in this policy removes any consumer right which cannot legally be excluded.

30. Starting services during the withdrawal period

Where a consultation, program or other service is due to begin within 14 days of purchase, you may be asked to confirm:

“I expressly request that Marogya Ayurveda begins providing the service before the end of the applicable 14-day withdrawal period. I understand that if I withdraw after the service has begun, I may be required to pay for the services already provided. I acknowledge that once the service has been fully performed, I may lose my statutory right of withdrawal.”

This consent should be given separately at booking, checkout, application acceptance or invoice acceptance where relevant.

31. Programs involving ongoing personalised work

For multi-week or multi-month personalised programs, withdrawal during an applicable statutory withdrawal period does not automatically entitle the client to reimbursement for work already performed.

Where the client expressly requested immediate commencement, services already delivered may be deducted on a proportionate basis in accordance with applicable law.

After any applicable statutory withdrawal period has expired, program fees are non-refundable except where required by law.

32. Workshops and live events

If you do not attend a live workshop, consultation, webinar or event that proceeds as scheduled, no refund is ordinarily provided.

If Marogya Ayurveda cancels a paid event and is unable to provide an appropriate alternative, we may provide a rescheduled session, credit or refund as appropriate.

33. Digital content

Digital products, downloadable resources, recordings and other digital content may be subject to specific consumer rules.

Where immediate access is supplied before the statutory withdrawal period has ended, additional express consent and acknowledgement may be requested where required by law.

WELLNESS & MEDICAL DISCLAIMER

34. Nature of Marogya Ayurveda services

Marogya Ayurveda provides Ayurveda-based wellness, lifestyle, nutrition and educational guidance.

Services are intended to support wellbeing and education.

Unless explicitly stated otherwise, Marogya Ayurveda does not provide medical diagnosis, emergency healthcare or medical treatment.

35. Not a substitute for medical care

Information provided through:

consultations
programs
websites
workshops
webinars
courses
social media
recipes
protocols
emails
educational resources

is not intended to replace appropriate medical care.

You should consult an appropriately qualified healthcare professional regarding medical conditions, significant symptoms, prescription medications, pregnancy, breastfeeding or other circumstances requiring medical supervision.

36. Emergencies

Marogya Ayurveda does not provide emergency care.

For urgent or emergency symptoms, contact the appropriate emergency or medical service in your location.

37. Results

Individual results vary.

No particular:

skin result
hormonal result
digestive result
fertility result
weight result
symptom improvement
health outcome

is guaranteed.

Results can depend on many factors outside our control.

38. Third-party products and suppliers

Where we recommend a third-party product, supplier, laboratory, website or practitioner, the third party remains responsible for its own:

products
availability
quality
pricing
delivery
policies
professional services

Marogya Ayurveda is not responsible for the independent actions of third-party providers.

39. Limitation of liability

Nothing in these terms excludes or restricts liability where doing so would be unlawful.

To the extent permitted by applicable law, Marogya Ayurveda is not responsible for losses resulting from:

inaccurate or incomplete information supplied by a client
failure to disclose medication or relevant health information
misuse of herbs, supplements or recommendations
ignoring medical advice
using personalised recommendations outside their intended context
third-party products or suppliers
events outside our reasonable control

GENERAL TERMS

40. Right to decline or discontinue services

We may decline or discontinue a service where we reasonably consider that:

the service is outside our professional scope
medical assessment is more appropriate
necessary information has not been disclosed
payment has not been made
abusive or inappropriate behaviour occurs
the working relationship can no longer reasonably continue

Any financial consequences will be dealt with in accordance with these terms and applicable law.

41. Changes to services

We may make reasonable changes to schedules, platforms, resources or methods of delivery where necessary.

Material changes affecting an existing paid service will be communicated to the affected client.

42. Changes to these terms

This Legal Information may be updated periodically to reflect changes to our services, platforms or legal obligations.

The latest version will be published on our website.

43. Governing law

These terms are governed by the laws of Cyprus, without limiting any mandatory consumer rights which apply to consumers in their country of residence.

44. Contact

For questions regarding privacy, bookings, cancellations, payments or these Terms & Conditions, contact:

MELIOVA LTD / Marogya Ayurveda